Thoughtful in design and restrained in expression, our timepieces are made to accompany the quiet pursuit of becoming: early mornings, important decisions, new beginnings, and the everyday moments that shape an extraordinary life. Made to mark time, but designed to transcend it.
Terms & Conditions
Last updated: 17 August 2026
Welcome to ZEREL. These Terms & Conditions govern your access to and use of the ZEREL website, including the purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms of Use, together with our Privacy Policy and any other policies or terms referenced on the website. If you do not agree with these terms, please do not use our website.
1. About ZEREL
ZEREL is a watch and lifestyle brand offering watches and related products through its online store.
Throughout these Terms, “ZEREL,” “we,” “us,” and “our” refer to ZEREL and the entity operating the website. “You” and “your” refer to any visitor, customer, or user of our website.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful, fraudulent, or unauthorized purpose
- Attempt to gain unauthorized access to our website, systems, accounts, or databases
- Interfere with the operation, security, or functionality of the website
- Introduce malicious code, viruses, or other harmful material
- Use automated systems, bots, scrapers, or similar tools to access or extract website content without our prior written permission
- Copy, reproduce, distribute, modify, or commercially exploit our website or its content without authorization
- Impersonate ZEREL, our employees, representatives, or other users
- Submit false, misleading, or fraudulent information
- Use our website in a manner that could damage our reputation, systems, or business
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colors, prices, and other information displayed on our website are accurate and current.
However, certain differences may occur due to:
- Screen and device settings
- Photography and lighting conditions
- Manufacturing variations
- Changes to product specifications
- Availability of materials or components
Product images are provided for illustrative purposes and may not always represent the exact appearance of an individual item in every respect.
We reserve the right to correct errors, update product information, or modify product specifications without prior notice.
4. Product Availability
All products are subject to availability.
The display of a product on our website does not guarantee that the product will remain available. We may limit quantities, discontinue products, or change product availability at any time.
If we are unable to fulfill an order that has already been placed, we will contact you and, where appropriate, provide a refund for amounts paid for the unavailable product.
5. Prices and Taxes
All prices displayed on the website are stated in the applicable currency and are subject to change without prior notice.
Where applicable, prices may include taxes or other charges as indicated at checkout.
The final amount payable by you will be displayed before you complete your purchase, subject to any applicable shipping charges, taxes, duties, or other charges that may arise depending on your location and order.
We reserve the right to correct pricing errors. If a product has been listed at an incorrect price due to an obvious error, we may cancel the affected order and refund any amount already paid.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation or acknowledgement does not necessarily constitute acceptance of your order. We reserve the right to accept or decline an order for legitimate reasons, including:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraud or unauthorized activity
- Incorrect customer or shipping information
- Technical errors
- Restrictions relating to delivery locations
If we cancel an order after payment has been received, we will refund the applicable amount paid for the cancelled order.
7. Payments
Payments are processed through third-party payment providers available at checkout.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We are not responsible for interruptions, errors, or failures caused by third-party payment processors, although we will reasonably assist with payment-related issues concerning your order.
8. Shipping and Delivery
We will arrange delivery using the shipping method made available at checkout.
Estimated delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier delays
- Weather conditions
- Customs procedures
- Government restrictions
- Incorrect or incomplete delivery information
- Public holidays
- Transportation disruptions
- Other unforeseen circumstances
You are responsible for providing accurate shipping information at checkout. Delays or failed deliveries resulting from incorrect information provided by you may not be attributable to ZEREL.
9. Returns, Refunds and Exchanges
Returns, refunds, exchanges, cancellations, and warranty claims are governed by the applicable ZEREL policies displayed on our website.
Before purchasing, please review our applicable Return & Refund Policy and Warranty Policy, where available.
Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.
10. Warranty
ZEREL products may be covered by a limited warranty as specified in the warranty documentation provided with the product.
The warranty covers only the matters expressly described in the applicable warranty terms and is subject to the exclusions and conditions stated there.
The warranty does not ordinarily cover damage resulting from misuse, accidents, unauthorized repairs or modifications, normal wear and tear, or circumstances outside the applicable warranty coverage.
Please refer to the warranty documentation supplied with your product for complete details.
11. Intellectual Property
All content appearing on the ZEREL website, including but not limited to:
- Brand names and logos
- Product names
- Product photographs
- Videos
- Graphics
- Illustrations
- Website design
- Text and written content
- Product descriptions
- Icons
- Layouts
- Marketing materials
is owned by or licensed to ZEREL and is protected by applicable intellectual property laws.
You may access and use website content solely for your personal, non-commercial use in connection with using the website or considering or purchasing ZEREL products.
You may not reproduce, modify, distribute, publish, transmit, display, sell, license, create derivative works from, or commercially exploit our content without our prior written permission.
The ZEREL name, logo, trademarks, product names, and other brand elements may not be used without our prior written authorization.
12. User-Submitted Content
If you submit content to ZEREL, including product reviews, photographs, testimonials, comments, feedback, or other material, you represent that:
- You have the right to submit the content
- The content does not violate the rights of another person or entity
- The content does not contain unlawful, defamatory, misleading, or harmful material
- The content does not contain malicious code or other harmful material
By submitting content, you grant ZEREL a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for legitimate business, marketing, promotional, or operational purposes.
We reserve the right to remove or refuse to publish user-submitted content at our discretion.
13. Reviews and Feedback
Product reviews and other feedback should reflect genuine experiences.
We may remove content that is fraudulent, misleading, abusive, defamatory, irrelevant, unlawful, or otherwise inappropriate.
Submitting a review does not guarantee publication.
If you provide suggestions, ideas, or feedback regarding ZEREL or our products, you agree that we may use such feedback without obligation to compensate you, unless otherwise agreed in writing.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications, payment providers, logistics providers, social media platforms, analytics services, or other services.
These third-party services are not controlled by ZEREL.
Your use of third-party services may be subject to their own terms and privacy policies. ZEREL is not responsible for the availability, content, security, or practices of third-party services.
15. Disclaimer
To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted
- The website will be free from errors
- All information will always be complete, accurate, or current
- The website will be free from viruses or other harmful components
- The website will meet every individual user's requirements
We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, ZEREL and its owners, employees, representatives, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, except where such liability cannot legally be excluded.
Our liability in relation to a particular product or transaction will, to the extent permitted by law, be limited to the amount actually paid by you for the relevant product or transaction.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded, including liability arising from fraud or other matters for which exclusion or limitation is prohibited by law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless ZEREL, its owners, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
- Your violation of these Terms
- Your unlawful or unauthorized use of the website
- Your violation of another person's rights
- Information or content you submit to the website
- Your misuse of our products or services
This obligation will apply to the extent that the relevant claim or loss results from your acts or omissions.
18. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
19. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer protection rights or other applicable legal requirements, disputes arising out of or relating to these Terms, the website, or your transactions with ZEREL shall be subject to the jurisdiction of the competent courts in Delhi, India.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and ZEREL concerning your use of the website, except where additional terms apply to a particular product, service, promotion, or transaction.
23. Contact Us
If you have any questions regarding these Terms of Use, please contact us:
ZEREL
Email: hello@thezerel.com
Address: Adarsh Nagar, Delhi 110033
Website: https://thezerel.com