Thoughtful in design and restrained in expression, our timepieces are made to accompany the quiet pursuit of becoming: early mornings, important decisions, new beginnings, and the everyday moments that shape an extraordinary life. Made to mark time, but designed to transcend it.
Privacy Policy
At ZEREL, we believe that trust is built through transparency. This Privacy Policy explains how ZEREL (“ZEREL”, “we”, “us”, or “our”) collects, uses, stores, and protects information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information generated when you use our website, and information received from certain third-party services.
Information you provide to us
Depending on how you interact with ZEREL, this may include:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Payment and transaction information
- Account information, where you create an account
- Information provided when contacting our customer support
- Product preferences and other information you voluntarily provide
- Information submitted through forms, surveys, reviews, or promotional activities
We do not generally receive or store your complete payment card details. Payments are processed through third-party payment providers, which handle payment information in accordance with their own privacy and security practices.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages and products viewed
- Referring website or source
- Date and time of visits
- Website interactions and navigation activity
- Cookies and similar technologies
- Other technical information necessary to operate, secure, and improve our website
This information may be collected through Shopify and other analytics, advertising, security, and technology providers that support our website.
2. How We Use Your Information
We use personal information only for legitimate business purposes, including where necessary to provide products and services you have requested.
This may include:
- Processing and fulfilling orders
- Processing payments
- Arranging shipping and delivery
- Providing order confirmations, shipping updates, and other transactional communications
- Providing customer support
- Managing customer accounts
- Processing returns, refunds, exchanges, and warranty requests
- Preventing fraud, abuse, unauthorized transactions, and other security threats
- Maintaining and improving our website and services
- Understanding how customers use our website
- Personalizing your shopping experience
- Sending marketing communications where permitted and, where required, with your consent
- Measuring the effectiveness of advertising and marketing campaigns
- Conducting analytics and business reporting
- Complying with applicable laws, regulations, legal processes, and governmental requests
- Protecting our rights, property, customers, employees, and business
- Performing other purposes that are reasonably connected to the purposes described above
We do not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
3. Marketing Communications
If you choose to subscribe to ZEREL communications, we may use your name and contact information to send you information about:
- New collections and products
- Product launches
- Offers and promotions
- Brand news
- Editorial or other content
- Events or campaigns
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.
Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or information relating to your purchase.
4. Cookies and Similar Technologies
ZEREL and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used to:
- Keep the website functioning properly
- Remember preferences and shopping activity
- Understand website traffic and usage
- Measure website performance
- Detect fraud and security threats
- Understand the effectiveness of advertising
- Deliver or measure relevant marketing communications, where permitted
Some cookies are necessary for the operation of our website, while others may be used for analytics or marketing purposes.
You can manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website. Disabling certain cookies may affect website functionality.
5. Third-Party Services
ZEREL uses trusted third-party providers to operate our business and website. These providers may process personal information on our behalf or independently in accordance with their respective privacy policies.
Depending on the services we use, these providers may include:
- Shopify, which provides our ecommerce platform
- Payment processors
- Shipping and logistics providers
- Website analytics providers
- Marketing and advertising platforms
- Email and customer communication providers
- Fraud prevention and security providers
- Customer support and technology providers
These third parties receive only the information reasonably necessary to provide their services or perform their functions.
Shopify may process information such as customer name, email address, contact information, billing and shipping information, transaction information, store activity, device information, and IP address in connection with operating a Shopify-powered store.
6. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product.
We may share personal information where reasonably necessary with:
- Payment service providers
- Shipping and logistics partners
- Technology and ecommerce service providers
- Analytics and advertising providers
- Professional advisers, such as accountants, lawyers, or consultants
- Government authorities or law-enforcement agencies where legally required
- Successors or counterparties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction
We may also disclose information where reasonably necessary to establish, exercise, or defend our legal rights, investigate suspected fraud or abuse, enforce our terms, or protect the safety and security of ZEREL, our customers, or others.
7. Payment Information
When you make a purchase through our website, your payment may be processed by a third-party payment provider.
ZEREL does not ordinarily store complete credit card, debit card, or other sensitive payment credentials on its own systems. Payment providers may collect and process payment information directly according to their own privacy policies and security practices.
8. Order and Shipping Information
To fulfill your order, we may share relevant information such as your name, telephone number, shipping address, order details, and delivery instructions with logistics and delivery partners.
This information is used to deliver your purchase, provide tracking information, resolve delivery issues, and fulfill related customer-service requirements.
9. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete transactions
- Provide customer support and warranty services
- Maintain appropriate business and financial records
- Resolve disputes
- Prevent fraud and misuse
- Comply with applicable legal, tax, accounting, and regulatory obligations
- Enforce our agreements and protect our legal rights
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a concern or grievance regarding our handling of your personal information
- Exercise other rights available under applicable data protection laws
Some rights may be subject to legal limitations or exceptions.
If you wish to exercise a privacy right, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before completing certain requests to protect your information from unauthorized access.
India's Digital Personal Data Protection framework provides for rights and obligations concerning digital personal data, with the detailed implementation of the framework being phased according to the notified commencement timeline.
12. Children's Privacy
Our website and products are not directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
13. International Visitors and Data Transfers
ZEREL is based in India, and our service providers may operate in India or other countries.
As a result, personal information may be processed or stored outside the country in which you are located. Where required by applicable law, we will take appropriate steps in relation to such transfers and processing.
14. Links to Other Websites
Our website may contain links to third-party websites, applications, social media platforms, or other services.
ZEREL is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding how your personal information is handled, please contact us:
ZEREL
Email: hello@thezerel.com
Address: Adarsh Nagar, Delhi 110033
Website: https://www.thezerel.com
We will review and respond to privacy-related requests within the timeframe required by applicable law.